No reference number?

Dear Acer Customer, Your unit which was logged on Case ID *******G, has arrived at our Repair Centre. Our technicians will start the repair shortly. Your customer reference number is . We will notify you the moment we have further updates on your unit. Kind Regards Acer Customer Service

 

Notice anything missing? Like customer reference number?!? I thought my case ID was my reference number, seems I was wrong. How is it even possible? (To forget that)

 

While I wrote this I received a message saying that the repair was done and could expect it returned to me within 3 days. That was quick :D